Why was this rule implemented?
According to the NHAI, some drivers deliberately avoid affixing the FASTag to the vehicle’s windscreen and instead have it scanned manually at toll plazas. This creates several problems in the toll collection system:- Scanning Delays: Loose FASTags slow down the scanning process.
- Incorrect Chargebacks: Leads to incorrect toll collection and increased complaints.
- Toll System Malfunction: Some individuals attempt to use the same FASTag across multiple vehicles, which amounts to defrauding the toll system.
- Traffic Congestion: This increases congestion at toll plazas, causing inconvenience to other travellers.
What are the rules?
- Immediate Blacklisting: If a FASTag is not properly affixed to the windscreen, the toll attendant will report it as a ‘loose FASTag’ to the NHAI. A dedicated email ID has been provided for this purpose. Upon receiving the report, the NHAI will immediately blacklist or hotlist the FASTag, rendering it unusable.
- One Vehicle, One FASTag: Under the pre-existing ‘One Vehicle, One FASTag’ rule, using one tag across multiple vehicles is illegal.
- KYC Mandatory: All FASTag users must complete their KYC with their bank or digital wallet.
- Action on Inactive Tags: Tags that remain inactive for more than 30 days or are repeatedly misused may also be blacklisted.
What happens if your FASTag is blacklisted?
Cash Payment at Toll: If your FASTag is blacklisted, you will have to make a cash payment at the toll plaza, where this facility is available. Otherwise, entry into FASTag-exclusive lanes will be denied. New Tag Required: To reactivate a blacklisted tag, you will need to contact your bank or wallet provider. Correctly affixing the tag to the windscreen, recharging the balance, and completing KYC will be necessary before the tag can be reactivated, which will require time and effort.
Legal Action: Repeated violations may lead to strict legal action in the future.
